I love getting email.* I’ve met some of my best friends this way, and a thoughtful message from a new person is always a bright spot in my day. I make a point to respond to every (thoughtful) email I receive. I’ve connected to a much broader variety of people this way than I do in daily life, and it’s amazing how much you can learn from someone if you’re open to it.

There's another reason I love getting email from people who read my website. This site is where I can riff on ideas, be wrong, and learn from those mistakes. The whole point is to share what I know, and to learn the rest. Of course I try to be correct, and I always write what I believe to be true, but the greatest value most often comes from someone messaging me to point out a body of research I missed or angle I misinterpreted. In this vein, please don't hesitate to let me know what you think!

* There are some important caveats to this open inbox policy. My lack of expectation setting early on has caused me much anxiety in not knowing if the person on the other end of an email is interpreting my etiquette the way I intend. So, on with the caveats:

  • In the past few years, this open inbox policy has flooded my inbox, which has become a bit overwhelming. I'll continue to try to respond to all thoughtful emails, but please know that it may take a long time for me to respond, and I may just plain miss it, as I do more mass-archiving these days when my inbox gets particularly overloaded.

  • The more I care to give a thoughtful response, the longer it’ll take for me to get to it. From the sender’s perspective, this looks like I forgot about their message all together or worse that I don’t care (until I've finally followed up). This is unfortunate, because until I respond it’s indistinguishable from those I actually don’t care about. But just know that if I take a week or two and then suddenly you get hundreds of words in your inbox, it means that I cared too much and not too little. It means I was putting off writing up a response until I had the energy to actually make it good.

    My approach to email is a bit like those old glass Heinz bottles. You tip it and nothing comes out, shake it a bit and nothing comes out, and then all the sudden you get wayy too much ketchup on your burger. 🍔


My email is [email protected], you can find me on Twitter at @devonzuegel, and you can see some of my reality screenshots on Instagram at @devonzuegel. Oh the joys of having a unique name!



For information about speaking engagements, email me [email protected].