I love getting email. I’ve met some of my best friends this way, and a thoughtful message from a new person is always a bright spot in my day. I make a point to respond to every (thoughtful) email I receive. I’ve connected to a much broader variety of people this way than I do in daily life, and it’s amazing how much you can learn from someone if you’re open to it.

There's another reason I love getting email from people who read my website. This site is where I can riff on ideas, be wrong, and learn from those mistakes. The whole point is to share what I know, and to learn the rest. Of course I try to be correct, and I always write what I believe to be true, but the greatest value most often comes from someone messaging me to point out a body of research I missed or angle I misinterpreted. In this vein, please don't hesitate to let me know what you think!

I feel an urge to provide some caveats to this open inbox policy . My lack of expectation setting early on has caused me much anxiety in not knowing if the person on the other end of an email is interpreting my etiquette the way I intend. So, on with the caveats:

  • In the past few years, this open inbox policy has flooded my inbox, which has become a bit overwhelming. I'll continue to try to respond to all thoughtful emails, but please know that it may take a long time for me to respond, and I may just plain miss it, as I do more mass-archiving these days when my inbox gets particularly overloaded.

  • The more I care to give a thoughtful response, the longer it’ll take for me to get to it. From the sender’s perspective, this looks like I forgot about their message all together or worse that I don’t care (until I've finally followed up). This is unfortunate, because until I respond it’s indistinguishable from those I actually don’t care about. But just know that if I take a week or two and then suddenly you get hundreds of words in your inbox, it means that I cared too much and not too little. It means I was putting off writing up a response until I had the energy to actually make it good.

    My approach to email is a bit like those old glass Heinz bottles. You tip it and nothing comes out, shake it a bit and nothing comes out, and then all the sudden you get wayy too much ketchup on your burger. 🍔


My email is [email protected], you can find me on Twitter at @devonzuegel, and you can see some of my reality screenshots on Instagram at @devonzuegel. Oh the joys of having a unique name!



For information about speaking engagements, email me [email protected].